Frequently asked questions
What is OZiva Prime?
OZiva Prime offers premium benefits such as discounts, cashbacks, consultation to its members. By introducing OZiva Prime, we want to encourage our customers to move ahead in their journey of #aBetterYou.
What are the benefits of OZiva Prime?
OZiva Prime members will get an additional 30% off (upto 15% discount using OZiva Cash, and 15% OZiva Cash cashback) on every order and an exclusive access to connect with certified Nutritionists for dietary recommendations to meet your fitness goals.
How do I avail OZiva Prime?
OZiva Prime is exclusively available on our website www.oziva.in. You can purchase the Prime membership from the Prime page and the Cart page.
Can I transfer my OZiva Prime membership?
No, OZiva Prime membership is non-transferable and unique to each individual.
What is the validity of my membership?
OZiva Prime membership will expire 6 months from the date of purchase.
How do I cancel OZiva Prime?
An already purchased membership can not be cancelled.
How do I renew OZiva Prime?
You can buy a new OZiva Prime membership from the website after your existing membership expires.
How will I connect to Nutritionists as a Prime member?
You can connect to OZiva Nutritionists from the website’s Prime page or after you place your order.
Can my OZiva Prime membership be terminated?
Yes, your OZiva Prime membership can be terminated without notice if you have been involved in any act of fraud/suspicious payments to avail offers. The membership can also be revoked if you are found to be involved in any sort of misuse of the membership. In the event of automatic termination, all existing accrued benefits associated with OZiva prime will be forfeited. You can contact the customer support team if you think your membership was cancelled by mistake.
Terms & Conditions
This 6-month OZiva Prime membership offer ("Offer"), is provided to you by Zywie ventures Private limited having brand name “OZiva” on the website www.oziva.in and the corresponding mobile site and mobile application (collectively, "OZiva"), in respect of OZiva Prime membership made available by OZiva.
These terms and conditions (" Prime") shall be read in conjunction with the General website terms and conditions and the applicable Privacy Notice, to which you agree by availing OZiva Prime Membership. In the event of any conflict between such terms and these OZiva Prime Membership Terms, these Prime Terms will prevail, for the purposes of this Offer
Customers can purchase an OZiva Prime membership from the official website's Prime Page or Cart Page
OZiva Prime benefits will be available to its members only.
OZiva Prime membership is the perfect start to move ahead in your journey of #aBetterYou. One can avail the benefits such as additional discounts and cashback will be made through a member’s OZiva Cash Wallet and access to connect with our certified Nutritionists will be exclusively available to our Prime members from the OZiva website.
OZiva Cash reward points can be redeemed during any purchase on the OZiva app. 1 unit of OZiva cash is equivalent to a ₹1. At the moment, OZiva Cash is available only in India. OZiva cash will be expired if not redeemed within 6 months from the date of earnings.
OZiva reserves the sole right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change any or all of these Offer Terms or to replace the Offer of the Prime membership.
OZiva reserves the right to disqualify any customer from availing the OZiva Prime membership, if any fraudulent activity is identified as being carried out for the purpose of availing this Offer/ membership.
OZiva Prime membership is non-transferrable.
OZiva Prime membership expires in 6 months from the date of purchase.