OZiva | Cancellation & Refund Policy

Cancellation & Refund Policy


Q. What is the general return policy on OZiva Products?
 
A. In the unfortunate event that you are not satisfied with our products so we give an option for you to inform us within 14 days of the date of receipt of delivery.
Only few points to consider:-
You can initiate the return process by mailing us at support@oziva.in or calling us on +91-9769298556
The product should return us within 14 days of the date of the receipt of delivery. 
Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.
If in case the courier is found ineligible for refund, we will send the product back to you.
You will have an option to take refund or exchange the product, as per your request. For payment made by card we will refund in the same bank account. For money paid by cash on delivery or any other mode we will issue cheque in the registered name of customer. 
Please note that replacements are subject to availability of particular products.
 
 
Q. What should I do if I receive a Defective item or not something which I ordered?

A. Under such circumstances you can inform us within the 14 days of receipt of the product.  You can inform us on by writing a mail on support@oziva.in or calling us on +91-9769298556
Please follow the steps below for returning damaged, defective or wrong product:-
Please notify us within 14 days of receipt of the products and product should reach us within 10 days of sending the request.  
Product should be returned in original packaging along with original box, price tags and invoice. 
As soon as we receive your items back, we inspect it to ensure everything is present and is in original conditions and then we issue the full refund or exchange with similar or different item as per your request.
Please note that replacements are subject to availability of particular products.
Payment made by card will be refunded on the same bank account and cheque will be issued in the registered name of customer for payment made by Cash on delivery.
 
 
Q. What is your category specific policy for return?

A.
Nutrition- Our nutrition products should be received in original packaging as you received. Product should be sealed as original, opened or used boxes will not be accepted as returns. Factors such as stomach upset, headache, flavour like/dislike would not be applicable for return. Please consult with your doctor before buying the products.  
Sports and fitness accessories- return policy is only applicable in case of issue with size or if you receive the product in a damaged condition.
Service- This category is not applicable for any refund.
Eligibility for refund -
Products which are unused and in its original new condition if not defective or damages.
Products which are not damaged or broken by customers
Products which are not tampered and is not missing its Serial/UPC number.
Product returned back in its original packaging including box and other items as received along with the particular product.
We are here to serve you best. Your satisfaction is our priority and if in case you have any query then please do mail us on support@oziva.in
 
 
Q. I need to return an item, how do I arrange for a pickup? 

A. You can Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible we will facilitate the pick-up of the item through our courier partners. In case, the pick-up cannot be arranged by us, you can return the item through a third-party courier service and we will return the courier costs of Rs 100 for any courier charges borne by you to send the product to us.
 
 
Q. What are the modes of refund available after cancellation or return?

A. 
For payment made by:
Debit/Credit or any other Card- We will refund in the same bank account.
Cash on delivery or any other mode- We will issue cheque in the registered name of customer.

Q. In case of a refund, in how many days will the money be refunded?
A. 
The money will be refunded according to the guidelines above in 14 working days.

 
Q. In how many days will the product be delivered in the product replacement process?
A. 
The product will be replaced and delivered to you in 14 working days after your request for replacement of product is approved.

Q. I have placed an order but due to some reason I need to cancel it. Can I do that?
A. 
If we receive a cancellation notice and the order has not been processed/ approved by us, we shall cancel the order and refund the entire amount to User within 14 working days
We will not be able to cancel orders that have already been processed, it is pertinent to note that we have the full right to decide whether an order has been processed or not. 

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